Shipping, Damage & Returns

How we check a damage claim

We want genuine damage sorted in minutes, and we keep it fair for everyone by looking at a few simple things:

• 📦The outer packaging tells the story. Real transit damage almost always shows on the outside — a crushed box, a tear, or a leak that has soaked through the packing. That's why we ask for a photo of the outer box and label, not just the jar.
• 🎬An unboxing video settles it instantly. A short clip from sealed parcel to the damage is the strongest proof and gets an immediate replacement — we recommend it for anything fragile.
• 🕒Report within 48 hours, and check on delivery. A quick look when the parcel arrives — and a note to the delivery person if the box is visibly damaged — protects your claim.

We photograph parcels before dispatch and assess each claim against that condition. Where the evidence clearly points to transit damage we replace it, no fuss. Where the outer packaging shows no sign of transit damage, we may ask a couple of questions first, and TaazaCratte reserves the right to decline claims that aren't supported — so we can keep prices fair and this promise open for genuine cases.

Why we can't take change-of-mind returns

Everything we sell is fresh, edible food. For safety and hygiene, once a jar or pouch has left us we can't take it back and resell it — so we don't accept returns or exchanges for reasons of taste or change of mind. Please use the spice icons, sizes and descriptions on each product to pick what suits you, and ask us on WhatsApp if you're unsure before ordering.

What isn't covered

• •Change of mind, or the taste/spice level not being to preference — our masalas are bold by design, so do check the spice icons before ordering.
• •A layer of oil on top of the achaar. That's not leakage — the oil seals and matures the pickle, and it's meant to be there.
• •Damage that happens after the parcel has been delivered and accepted.
• •Items opened and partly used, then reported as faulty.

Delivery

Orders are placed over WhatsApp, where our team confirms availability, timelines and any delivery charge before dispatch. Local delivery charges (if any) shall be borne by the customer. For any queries, please talk to our TaazaCratte executive on WhatsApp. When your parcel arrives, please check it before accepting — a quick look now saves the hassle later.