Our promise
Shipping, Damage & Returns
We make and pack fresh food, so this policy is a little different from a gadget store — and we'd rather be upfront about it than surprise you later.
🛡️ Arrived damaged? We'll make it right.
If your order reaches you damaged, leaking, or with the wrong item, message us on WhatsApp within 48 hours of delivery with photos of the item, the outer packaging, and the shipping label. We'll replace it in your next dispatch, or refund via UPI where a replacement isn't possible. An unboxing video is the fastest way to a yes.
Report a damaged orderHow we check a damage claim
We want genuine damage sorted in minutes, and we keep it fair for everyone by looking at a few simple things:
- The outer packaging tells the story. Real transit damage almost always shows on the outside — a crushed box, a tear, or a leak that has soaked through the packing. That's why we ask for a photo of the outer box and label, not just the jar.
- An unboxing video settles it instantly. A short clip from sealed parcel to the damage is the strongest proof and gets an immediate replacement — we recommend it for anything fragile.
- Report within 48 hours, and check on delivery. A quick look when the parcel arrives — and a note to the delivery person if the box is visibly damaged — protects your claim.
We photograph parcels before dispatch and assess each claim against that condition. Where the evidence clearly points to transit damage we replace it, no fuss. Where the outer packaging shows no sign of transit damage, we may ask a couple of questions first, and TaazaCratte reserves the right to decline claims that aren't supported — so we can keep prices fair and this promise open for genuine cases.
Why we can't take change-of-mind returns
Everything we sell is fresh, edible food. For safety and hygiene, once a jar or pouch has left us we can't take it back and resell it — so we don't accept returns or exchanges for reasons of taste or change of mind. Please use the spice icons, sizes and descriptions on each product to pick what suits you, and ask us on WhatsApp if you're unsure before ordering.
What isn't covered
- Change of mind, or the taste/spice level not being to preference — our masalas are bold by design, so do check the spice icons before ordering.
- A layer of oil on top of the achaar. That's not leakage — the oil seals and matures the pickle, and it's meant to be there.
- Damage that happens after the parcel has been delivered and accepted.
- Items opened and partly used, then reported as faulty.
Delivery & charges
Within Pune, most orders arrive within 72 hours. For the rest of India, allow up to 7 days depending on the courier and pin-code — we always share the expected date on WhatsApp before we dispatch.
Delivery is calculated from your cart weight + pincode and added to your bill, then confirmed on WhatsApp before anything ships — you approve the charge first, so there are no surprises.
Figures are indicative — the exact charge for your pin-code is confirmed on WhatsApp before dispatch.
The charge for your pincode is shown in your cart and added to the total. Once you place the order on WhatsApp we confirm items + delivery, then pack and dispatch with courier + tracking on the same chat. 💡 Tip: club a few items together — the delivery charge is the same up to each weight tier, so a fuller box is better value.
Local delivery charges (if any) shall be borne by the customer. For any queries, please talk to our TaazaCratte executive on WhatsApp. When your parcel arrives, please check it before accepting — a quick look now saves the hassle later.
Something not right with your order?
Talk to a TaazaCratte executive — we reply fastest on WhatsApp.
TaazaCratte — questions about a specific product's ingredients or shelf life are printed on every label and answered on WhatsApp.